Welcome duelists! We know that sometimes things don't go as planned, and we want to make sure your experience with niqoo.com is positive and hassle-free. This policy outlines our return and refund process for your reference.
Returns Accepted for 30 Days:
We understand that you might change your mind or not be fully satisfied with your purchase. That's why we offer a generous 30-day return window. Simply contact us within 30 days of receiving your order to initiate a return.
Free Return Shipping:
No need to worry about additional costs! We'll provide a pre-paid return shipping label so you can send your cards back to us free of charge. Just sit back, relax, and let us handle the logistics.
No Restocking Fees:
We believe in fair play, so we never charge restocking fees for returned items. You get a full refund for the cards you send back, no strings attached.
Final Sale Items:
Please note that some items, such as opened booster packs or discounted "scratch and dent" cards, may be marked as final sale and are not eligible for return or refund. These items will be clearly marked as such on their product pages.
Conditions for Returns:
To be eligible for a full refund, your cards must be returned in their original condition and packaging. This includes:
- Cards being undamaged, unplayed, and unmarked (no creases, ink stains, etc.)
- Cards being returned in the original protective sleeves and toploaders they arrived in.
- Sealed booster packs and boxes being unopened and unaltered.
Once we receive your return and confirm that it meets the above conditions, your refund will be processed within 5 business days. You'll receive a notification email once the refund is issued, and the funds will be returned to your original payment method.
Questions? We're Here to Help!
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us. We're always happy to assist you and ensure a smooth and satisfying experience.
Remember, at niqoo.com, your satisfaction is our priority.